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My mobile details are correct but I have not received a text alert. Why?

There are a number of reasons which may explain why you have not received a text alert. 

  • Network problems 
  • Out of coverage 
  • Phone turned off or full (i.e. no space for messages) 
  • Phone number no longer active 
  • You have not provided a valid UK mobile number 
  • Another possible reason is that your account may not have been in a status that would trigger an instant alert.

For further assistance, please contact the Adam Digital Helpdesk +44 (0)131 278 0888.

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