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I can’t remember my card PIN. What should I do?

If you cannot remember your debit card PIN, please call your Private Banker who will arrange for a new PIN to be sent to you.

If you are unable to remember the PIN for your smartcard, your administrator will need to order you a replacement card and PIN. If you are the administrator, please call +44 (0)131 278 0888 to arrange for a new smartcard and PIN to be sent to you.

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