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Can I cancel a payment which has not yet been sent?

To cancel a payment

  • Select Payments and Transfers
  • Select Payment Overview
  • Pending payments are listed
  • Select the payment and select Cancel (if viewed on a mobile device select ‘More options’ to cancel)
  • Select Confirm

If you are a Business user, you will need to have the right permissions in place to be able to cancel payments. If you are unable to cancel a payment, contact your administrator.

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